When technicians are stuck and can’t figure out the solution to a problem, they usually have a Master Technician in the shop they turn to for guidance. What happens when the Master Tech can’t figure it out? In the world of BMW, OTC/BMW STEP grad Jonathan Stayley (AT-104/OH-15/2011) would get the call. Stayley has worked his way up through the BMW organization and is now a Tech Support Engineer working out of the Westlake, OH office. OTC had a chance to catch up with Stayley when he was here with other members of BMW NA as they presented our Automotive and Auto-Diesel students with the many career options within the BMW group. “This position pretty much evolved due to the need. There is so much combined technology and manufacture specific software in these vehicles that there needs to be an expert in the field to help when shop technicians can’t fix the problem.” Stayley and his counterparts order vehicles with a crazy number of options to see how they perform for the driver. “Things that maybe perceived as a defect within an option can in fact be exactly how the system is supposed to work or respond.” Like many opportunities in life Stayley never knew such a job existed, but he’s happy when the opportunity presented itself, he was ready to grab it. Stayley gives credit to the original Fast & Furious movie for inspiring him to get excited about a career in automotive. “At the time I came to OTC it was specifically to get into the BMW STEP program. I made sure to excel and be the best student I could.” His passion for cars and his dedication to learning has paid off as he continues to excel with BMW NA.