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Daimler Truck North America, the parent company of Freightliner and Western Star, differentiates itself in several ways. First, DTNA has combined market share in class 8 truck sales in excess of 40%. Also, they have class 6/7 market share in excess of 30%. This allows DTNA to scale production allowing for increased research and development spending leading to better products. Second, DTNA offers an Elite Support group of dealers. Elite Support is a commitment by certified individual dealers to align itself around the needs of the customer. This allows for an enhanced customer experience centered on support, and Uptime. Third, DTNA focuses on Real Cost of Ownership and Uptime. Our current objective and goal as a dealer network is to have service customer units turned around in three days. These three objectives are what loosely define the differentiating factors for Freightliner and Western Star product.
For over 40, Western Star has been building custom solutions for the most demanding hauls; both stylish and reliable. The company was founded on the belief that the driver is the most valuable asset in trucking. We have grown because of our commitment to innovation and quality, and this is the reason for us being the premier producer of custom heavy-duty trucks in the world.
Here at Valley Freightliner we pride ourselves on three key areas: Sales, service and parts availability. Satisfaction is the primary goal for us and our customers. The best way to achieve this is to offer the best service support for your truck at the best price. We are a competitively priced and fast service environment. We ensure that all of our technicians have the tools and the knowledge on today’s increasingly complex vehicles by becoming certified by the National Institute for Automotive Service Excellence. (ASE)
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